@import url('https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800&family=Roboto:wght@300;400;500;700&display=swap');

:root {
  /* Crisp Light Mode Palette */
  --csd-bg: #f8fafc;
  --csd-bg-secondary: #f1f5f9;
  --csd-sidebar-bg: #ffffff;
  --csd-sidebar-border: #e2e8f0;
  --csd-sidebar-text: #0f172a;
  --csd-sidebar-muted: #64748b;
  --csd-sidebar-hover: #f1f5f9;
  --csd-sidebar-active-bg: #e0e7ff;
  --csd-sidebar-active-text: #4f46e5;
  
  --csd-card-bg: #ffffff;
  --csd-text: #0f172a;
  --csd-text-muted: #64748b;
  --csd-border: #e2e8f0;
  
  --csd-primary: #4f46e5;
  --csd-primary-hover: #4338ca;
  --csd-primary-light: #e0e7ff;

  --csd-shadow: 0 4px 12px rgba(15, 23, 42, 0.05);

  --csd-green: #10b981;
  --csd-green-bg: #d1fae5;
  --csd-green-text: #065f46;
  
  --csd-amber: #f59e0b;
  --csd-amber-bg: #fef3c7;
  --csd-amber-text: #92400e;
  
  --csd-blue: #3b82f6;
  --csd-blue-bg: #dbeafe;
  --csd-blue-text: #1e40af;
  
  --csd-gray: #64748b;
  --csd-gray-bg: #f1f5f9;
  --csd-gray-text: #334155;
  
  --csd-red: #ef4444;
  --csd-red-bg: #fee2e2;
  --csd-red-text: #991b1b;
  
  --csd-chat-staff-bg: #ede9fe;
  --csd-chat-note-bg: #fef3c7;
  --csd-chat-user-bg: #f1f5f9;
  
  --csd-input-bg: #ffffff;
  --csd-input-border: #cbd5e1;
}

[data-theme='dark'] {
  /* Ultra-Deep Dark SaaS Palette */
  --csd-bg: #090d16;
  --csd-bg-secondary: #0f172a;
  --csd-sidebar-bg: #090d16;
  --csd-sidebar-border: #334155;
  --csd-sidebar-text: #ffffff;
  --csd-sidebar-muted: #94a3b8;
  --csd-sidebar-hover: #1e293b;
  --csd-sidebar-active-bg: #6366f1;
  --csd-sidebar-active-text: #ffffff;

  --csd-card-bg: #1e293b;
  --csd-text: #f8fafc;
  --csd-text-muted: #94a3b8;
  --csd-border: #334155;
  
  --csd-primary: #6366f1;
  --csd-primary-hover: #818cf8;
  --csd-primary-light: rgba(99, 102, 241, 0.2);

  --csd-shadow: 0 4px 20px rgba(0, 0, 0, 0.4);

  --csd-green: #34d399;
  --csd-green-bg: rgba(16, 185, 129, 0.2);
  --csd-green-text: #6ee7b7;
  
  --csd-amber: #fbbf24;
  --csd-amber-bg: rgba(245, 158, 11, 0.2);
  --csd-amber-text: #fcd34d;
  
  --csd-blue: #60a5fa;
  --csd-blue-bg: rgba(59, 130, 246, 0.2);
  --csd-blue-text: #93c5fd;
  
  --csd-gray: #94a3b8;
  --csd-gray-bg: rgba(148, 163, 184, 0.2);
  --csd-gray-text: #cbd5e1;
  
  --csd-red: #f87171;
  --csd-red-bg: rgba(239, 68, 68, 0.2);
  --csd-red-text: #fca5a5;
  
  --csd-chat-staff-bg: #312e81;
  --csd-chat-note-bg: rgba(245, 158, 11, 0.18);
  --csd-chat-user-bg: #0f172a;
  
  --csd-input-bg: #0f172a;
  --csd-input-border: #475569;
}

#wpadminbar { display: none !important; }
html { margin-top: 0 !important; }

/* Global Reset */
.csd-app-shell, .csd-app-shell * {
  box-sizing: border-box;
  font-family: 'Inter', 'Roboto', -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
}

/* App Shell Layout */
.csd-app-shell {
  display: grid;
  grid-template-columns: 240px 1fr;
  min-height: 100vh;
  background-color: var(--csd-bg);
  color: var(--csd-text);
  transition: background-color 0.25s ease, color 0.25s ease;
  max-width: 1440px;
  margin: 0 auto;
  box-sizing: border-box;
}

/* Responsive Sidebar */
.csd-sidebar {
  position: fixed;
  top: 0;
  left: 0;
  bottom: 0;
  width: 240px;
  background-color: var(--csd-sidebar-bg) !important;
  border-right: 1px solid var(--csd-sidebar-border) !important;
  display: flex;
  flex-direction: column;
  z-index: 50;
  transition: transform 0.3s ease, background-color 0.25s ease;
  padding: 20px 16px;
}

.csd-brand {
  display: flex;
  align-items: center;
  gap: 12px;
  padding-bottom: 20px;
  border-bottom: 1px solid var(--csd-sidebar-border);
  margin-bottom: 20px;
}

.csd-brand-logo {
  width: 36px;
  height: 36px;
  border-radius: 10px;
  background: linear-gradient(135deg, #4f46e5 0%, #3b82f6 100%);
  display: flex;
  align-items: center;
  justify-content: center;
  color: #ffffff;
  font-size: 18px;
  box-shadow: 0 4px 12px rgba(79, 70, 229, 0.35);
}

.csd-brand-name {
  font-weight: 800;
  font-size: 14px;
  color: var(--csd-sidebar-text);
  line-height: 1.2;
}

.csd-brand-tag {
  font-size: 10px;
  text-transform: uppercase;
  color: var(--csd-primary);
  font-weight: 700;
  letter-spacing: 0.5px;
  margin-top: 2px;
}

.csd-nav-menu {
  display: flex;
  flex-direction: column;
  gap: 6px;
  flex-grow: 1;
}

.csd-nav-item {
  display: flex;
  align-items: center;
  padding: 10px 14px;
  font-size: 13px;
  font-weight: 600;
  color: var(--csd-sidebar-muted) !important;
  border-radius: 8px;
  transition: all 0.2s ease;
  text-decoration: none;
}

.csd-nav-item:hover {
  background-color: var(--csd-sidebar-hover) !important;
  color: var(--csd-sidebar-text) !important;
}

.csd-nav-item.active {
  background-color: var(--csd-sidebar-active-bg) !important;
  color: var(--csd-sidebar-active-text) !important;
  font-weight: 700 !important;
}

.csd-nav-icon {
  margin-right: 10px;
  font-size: 16px;
}

.csd-nav-create {
  background: linear-gradient(135deg, #4f46e5 0%, #3b82f6 100%) !important;
  color: #ffffff !important;
  justify-content: center;
  margin-top: 10px;
  box-shadow: 0 4px 12px rgba(79, 70, 229, 0.35);
}

.csd-staff-link {
  margin-top: auto;
  border-top: 1px solid var(--csd-sidebar-border);
  padding-top: 14px;
  color: var(--csd-primary) !important;
}

/* User Profile Card */
.csd-user-profile-card {
  padding: 12px 14px;
  border: 1px solid var(--csd-sidebar-border);
  display: flex;
  align-items: center;
  gap: 10px;
  background: var(--csd-bg-secondary);
  border-radius: 10px;
  margin-top: auto;
}

.csd-user-avatar img {
  width: 32px;
  height: 32px;
  border-radius: 50%;
}

.csd-user-details {
  flex-grow: 1;
  overflow: hidden;
}

.csd-user-name {
  font-size: 12px;
  font-weight: 700;
  color: var(--csd-sidebar-text);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.csd-user-email {
  font-size: 11px;
  color: var(--csd-sidebar-muted);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.csd-role-badge {
  background: var(--csd-primary-light);
  color: var(--csd-primary);
  font-size: 10px;
  font-weight: 700;
  padding: 2px 6px;
  border-radius: 4px;
  text-transform: uppercase;
}

.csd-logout-btn {
  color: var(--csd-sidebar-muted);
  font-size: 15px;
  text-decoration: none;
}

.csd-logout-btn:hover {
  color: var(--csd-sidebar-text);
}

/* Main Content Area */
.csd-main-content {
  grid-column: 2;
  padding: 28px 40px;
  min-height: 100vh;
  display: flex;
  flex-direction: column;
  width: 100%;
  box-sizing: border-box;
}

/* Top Header Bar */
.csd-top-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 24px;
}

.csd-page-title {
  font-size: 22px;
  font-weight: 800;
  margin: 0 0 4px 0;
  color: var(--csd-text);
  letter-spacing: -0.3px;
}

.csd-page-desc {
  font-size: 13px;
  color: var(--csd-text-muted);
  margin: 0;
}

.csd-header-actions {
  display: flex;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
}

.csd-header-status-box {
  display: inline-flex !important;
  align-items: center !important;
  gap: 8px !important;
  background-color: var(--csd-card-bg) !important;
  border: 1px solid var(--csd-border) !important;
  padding: 4px 12px !important;
  border-radius: 20px !important;
  box-shadow: var(--csd-shadow) !important;
}

.csd-header-status-box select {
  border: none !important;
  background: transparent !important;
  font-weight: 700 !important;
  font-size: 13px !important;
  color: var(--csd-primary) !important;
  cursor: pointer !important;
  outline: none !important;
  padding: 2px 4px !important;
}


/* Theme Toggle Pill */
.csd-theme-pill, button#csd-theme-toggle, button#csd-theme-toggle-mobile {
  background-color: var(--csd-card-bg) !important;
  border: 1px solid var(--csd-border) !important;
  color: var(--csd-text) !important;
  padding: 8px 18px !important;
  border-radius: 20px !important;
  font-size: 13px !important;
  font-weight: 700 !important;
  display: inline-flex !important;
  align-items: center !important;
  gap: 8px !important;
  cursor: pointer !important;
  box-shadow: var(--csd-shadow) !important;
  transition: all 0.2s ease !important;
  outline: none !important;
}

.csd-theme-pill:hover, button#csd-theme-toggle:hover {
  background-color: var(--csd-bg-secondary) !important;
  border-color: var(--csd-primary) !important;
  color: var(--csd-primary) !important;
}

/* Metrics Grid */
.csd-metrics-grid {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 16px;
  margin-bottom: 24px;
}

.csd-metric-card {
  background-color: var(--csd-card-bg);
  border: 1px solid var(--csd-border);
  border-radius: 12px;
  padding: 16px 20px;
  box-shadow: var(--csd-shadow);
  display: flex;
  flex-direction: column;
}

.csd-metric-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 10px;
}

.csd-metric-title {
  font-size: 11px;
  text-transform: uppercase;
  font-weight: 700;
  color: var(--csd-text-muted);
  letter-spacing: 0.5px;
}

.csd-metric-icon {
  font-size: 16px;
}

.csd-metric-value {
  font-size: 24px;
  font-weight: 800;
  color: var(--csd-text);
}

.csd-card-indigo { border-left: 4px solid #6366f1; }
.csd-card-emerald { border-left: 4px solid #10b981; }
.csd-card-amber { border-left: 4px solid #f59e0b; }
.csd-card-blue { border-left: 4px solid #3b82f6; }

/* Glass Card Container */
.csd-glass-card {
  background-color: var(--csd-card-bg);
  border: 1px solid var(--csd-border);
  border-radius: 14px;
  box-shadow: var(--csd-shadow);
  overflow: hidden;
}

/* Bulk Toolbar */
.csd-table-toolbar {
  padding: 12px 18px !important;
  background-color: var(--csd-bg-secondary) !important;
  border-bottom: 1px solid var(--csd-border) !important;
  display: block !important;
}

.csd-bulk-inline-row {
  display: flex !important;
  flex-direction: row !important;
  align-items: center !important;
  gap: 12px !important;
  flex-wrap: wrap !important;
}

.csd-select-all-label {
  display: flex !important;
  align-items: center !important;
  gap: 6px !important;
  font-size: 12px !important;
  font-weight: 700 !important;
  color: var(--csd-text) !important;
  cursor: pointer !important;
  user-select: none !important;
}

.csd-select-sm {
  padding: 7px 12px !important;
  font-size: 12px !important;
  width: auto !important;
  border-radius: 6px !important;
  border: 1px solid var(--csd-input-border) !important;
  background-color: var(--csd-input-bg) !important;
  color: var(--csd-text) !important;
  outline: none !important;
}

/* Apply Button */
#csd-apply-bulk-btn, button#csd-apply-bulk-btn, .csd-btn-secondary {
  background-color: #4f46e5 !important;
  border: 1px solid #4f46e5 !important;
  color: #ffffff !important;
  padding: 7px 16px !important;
  font-size: 12px !important;
  font-weight: 700 !important;
  border-radius: 8px !important;
  cursor: pointer !important;
  outline: none !important;
  box-shadow: 0 2px 6px rgba(79, 70, 229, 0.25) !important;
}

#csd-apply-bulk-btn:disabled, button#csd-apply-bulk-btn:disabled {
  background-color: #e2e8f0 !important;
  border-color: #cbd5e1 !important;
  color: #94a3b8 !important;
  cursor: not-allowed !important;
  box-shadow: none !important;
  opacity: 0.7 !important;
}

.csd-count-badge {
  background-color: #4f46e5 !important;
  color: #ffffff !important;
  font-size: 11px !important;
  font-weight: 700 !important;
  padding: 3px 10px !important;
  border-radius: 12px !important;
}

/* Plugin Select Dropdown */
.csd-select {
  background-color: var(--csd-input-bg) !important;
  color: var(--csd-text) !important;
  border: 1px solid var(--csd-input-border) !important;
  border-radius: 8px !important;
  padding: 8px 14px !important;
  font-size: 13px !important;
  font-weight: 600 !important;
  outline: none !important;
  transition: border-color 0.2s ease, box-shadow 0.2s ease;
}

.csd-select:focus {
  border-color: var(--csd-primary) !important;
  box-shadow: 0 0 0 3px var(--csd-primary-light) !important;
}

.csd-select option {
  background-color: var(--csd-card-bg) !important;
  color: var(--csd-text) !important;
  padding: 8px 12px !important;
}

/* Clean Empty State */
.csd-empty-state-clean {
  padding: 60px 24px !important;
  text-align: center !important;
}

.csd-empty-icon-lg {
  font-size: 48px !important;
  margin-bottom: 12px !important;
  opacity: 0.6 !important;
}

.csd-empty-title {
  font-size: 18px !important;
  font-weight: 800 !important;
  margin: 0 0 6px 0 !important;
  color: var(--csd-text) !important;
}

.csd-empty-subtitle {
  font-size: 13px !important;
  color: var(--csd-text-muted) !important;
  margin: 0 0 20px 0 !important;
}

/* Clean Professional Table (NO Vertical Borders!) */
.csd-table-responsive-wrapper {
  overflow-x: auto;
}

.csd-pro-table {
  width: 100% !important;
  border-collapse: separate !important;
  border-spacing: 0 !important;
  text-align: left !important;
  border: none !important;
}

.csd-pro-table th {
  font-size: 11px !important;
  text-transform: uppercase !important;
  font-weight: 700 !important;
  color: var(--csd-text-muted) !important;
  padding: 12px 18px !important;
  border: none !important;
  border-bottom: 2px solid var(--csd-border) !important;
  background-color: var(--csd-bg-secondary) !important;
  letter-spacing: 0.5px !important;
}

.csd-pro-table td {
  font-size: 13px !important;
  padding: 14px 18px !important;
  border: none !important;
  border-bottom: 1px solid var(--csd-border) !important;
  color: var(--csd-text) !important;
  vertical-align: middle !important;
}

.csd-pro-table tr:last-child td {
  border-bottom: none !important;
}

.csd-pro-table tr:hover td {
  background-color: var(--csd-bg-secondary) !important;
}

.csd-ticket-code {
  font-family: monospace;
  font-size: 12px;
  font-weight: 700;
  background-color: var(--csd-bg-secondary);
  padding: 3px 8px;
  border-radius: 6px;
  color: var(--csd-primary);
}

.csd-ticket-link {
  font-size: 14px;
  font-weight: 700;
  color: var(--csd-text);
  text-decoration: none;
}

.csd-ticket-link:hover {
  color: var(--csd-primary);
}

.csd-customer-name {
  font-weight: 700;
  font-size: 13px;
  display: block;
}

.csd-email-sm {
  font-size: 11px;
  color: var(--csd-text-muted);
  display: block;
  margin-top: 2px;
}

/* Status & Priority Pills */
.csd-pill {
  display: inline-flex;
  align-items: center;
  font-size: 11px;
  font-weight: 700;
  padding: 4px 12px;
  border-radius: 20px;
  text-transform: uppercase;
  letter-spacing: 0.4px;
}

.csd-status-open { background-color: var(--csd-green-bg); color: var(--csd-green-text); }
.csd-status-pending { background-color: var(--csd-amber-bg); color: var(--csd-amber-text); }
.csd-status-resolved { background-color: var(--csd-blue-bg); color: var(--csd-blue-text); }
.csd-status-closed { background-color: var(--csd-gray-bg); color: var(--csd-gray-text); }

.csd-prio-low { background-color: var(--csd-gray-bg); color: var(--csd-gray-text); }
.csd-prio-medium { background-color: var(--csd-blue-bg); color: var(--csd-blue-text); }
.csd-prio-high { background-color: var(--csd-amber-bg); color: var(--csd-amber-text); }
.csd-prio-urgent { background-color: var(--csd-red-bg); color: var(--csd-red-text); }

/* Buttons */
.csd-btn-primary, button.csd-btn-primary, a.csd-btn-primary {
  background-color: #4f46e5 !important;
  border: 1px solid #4f46e5 !important;
  color: #ffffff !important;
  padding: 9px 18px !important;
  font-size: 13px !important;
  font-weight: 700 !important;
  border-radius: 8px !important;
  cursor: pointer !important;
  box-shadow: 0 4px 12px rgba(79, 70, 229, 0.25) !important;
}

.csd-btn-ghost, a.csd-btn-ghost {
  background-color: transparent !important;
  border: 1px solid var(--csd-border) !important;
  color: var(--csd-text) !important;
  padding: 8px 16px !important;
  border-radius: 8px !important;
}

.csd-btn-xs, a.csd-btn-xs {
  padding: 5px 12px !important;
  font-size: 12px !important;
  border-radius: 6px !important;
  background-color: var(--csd-primary-light) !important;
  color: var(--csd-primary) !important;
  font-weight: 700 !important;
}

.csd-row-actions {
  display: inline-flex !important;
  align-items: center !important;
  gap: 8px !important;
}

/* Icon-Only Table Row Delete Button */
.csd-delete-ticket-btn, .csd-btn-icon, button.csd-delete-ticket-btn {
  background-color: #fee2e2 !important;
  border: 1px solid #fca5a5 !important;
  color: #dc2626 !important;
  padding: 6px 10px !important;
  border-radius: 6px !important;
  font-size: 13px !important;
  font-weight: 700 !important;
  cursor: pointer !important;
  display: inline-flex !important;
  align-items: center !important;
  justify-content: center !important;
  outline: none !important;
  transition: all 0.2s ease !important;
}

.csd-delete-ticket-btn:hover, .csd-btn-icon:hover {
  background-color: #dc2626 !important;
  color: #ffffff !important;
  border-color: #dc2626 !important;
}

/* ───────── IMAGE 5 CHATBOT STYLE INTERFACE ───────── */
.csd-chatbot-wrapper {
  display: flex;
  flex-direction: column;
  gap: 20px;
}

.csd-chatbot-messages {
  background-color: var(--csd-card-bg);
  border: 1px solid var(--csd-border);
  border-radius: 18px;
  padding: 28px 24px;
  display: flex;
  flex-direction: column;
  gap: 20px;
  box-shadow: var(--csd-shadow);
  min-height: 380px;
}

.csd-chat-row {
  display: flex;
  gap: 12px;
  align-items: flex-end;
  width: 100%;
}

.csd-row-customer {
  justify-content: flex-start;
}

.csd-row-staff {
  justify-content: flex-end;
}

.csd-row-internal {
  justify-content: center;
}

.csd-chat-avatar {
  width: 32px;
  height: 32px;
  flex-shrink: 0;
}

.csd-chat-avatar img {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  object-fit: cover;
}

.csd-chat-bubble-wrap {
  max-width: 75%;
}

.csd-chat-bubble {
  padding: 14px 18px;
  border-radius: 18px;
  font-size: 14px;
  line-height: 1.6;
  box-shadow: 0 1px 3px rgba(0,0,0,0.04);
}

.csd-customer-bubble {
  background-color: var(--csd-chat-user-bg);
  color: var(--csd-text);
  border-bottom-left-radius: 4px;
  border: 1px solid var(--csd-border);
  border-left: 4px solid #10b981;
}

.csd-staff-bubble {
  background-color: var(--csd-chat-staff-bg);
  color: var(--csd-text);
  border-bottom-right-radius: 4px;
  border: 1px solid #c7d2fe;
  border-left: 4px solid #6366f1;
}

[data-theme='dark'] .csd-staff-bubble {
  background-color: #1e1b4b;
  border-color: #3730a3;
  border-left-color: #818cf8;
}

[data-theme='dark'] .csd-customer-bubble {
  background-color: #0f172a;
  border-color: #1e293b;
  border-left-color: #34d399;
}

.csd-chat-body-text p {
  margin: 0 0 8px 0;
}

.csd-chat-body-text p:last-child {
  margin-bottom: 0;
}

.csd-chat-footer-meta {
  font-size: 11px;
  color: var(--csd-text-muted);
  margin-top: 6px;
  text-align: right;
  opacity: 0.8;
}

.csd-chat-note-card {
  background-color: var(--csd-chat-note-bg);
  border: 1px solid #fde68a;
  border-left: 4px solid #f59e0b;
  border-radius: 12px;
  padding: 14px 18px;
  max-width: 90%;
  color: var(--csd-text);
}

[data-theme='dark'] .csd-chat-note-card {
  background-color: #451a03;
  border-color: #78350f;
  border-left-color: #fbbf24;
}

/* Typing Indicator Bar */
.csd-typing-bar {
  padding: 8px 16px;
  background-color: var(--csd-card-bg);
  border: 1px solid var(--csd-border);
  border-radius: 20px;
  width: fit-content;
  font-size: 12px;
  color: var(--csd-primary);
  box-shadow: var(--csd-shadow);
}

.csd-typing-content {
  display: flex;
  align-items: center;
  gap: 8px;
}

.csd-typing-dots span {
  animation: csdBlink 1.4s infinite both;
  font-weight: 800;
  font-size: 16px;
  display: inline-block;
}

.csd-typing-dots span:nth-child(2) {
  animation-delay: .2s;
}

.csd-typing-dots span:nth-child(3) {
  animation-delay: .4s;
}

@keyframes csdBlink {
  0% { opacity: .2; }
  20% { opacity: 1; }
  100% { opacity: .2; }
}


.csd-chat-note-header {
  font-size: 12px;
  font-weight: 700;
  display: flex;
  justify-content: space-between;
  margin-bottom: 6px;
  color: var(--csd-amber-text);
}

.csd-chat-note-body {
  font-size: 13px;
  line-height: 1.5;
}

/* Image 5 Bottom Chatbot Composer Box */
.csd-chatbot-composer-card {
  background-color: var(--csd-card-bg);
  border: 1px solid var(--csd-border);
  border-radius: 18px;
  padding: 16px 20px;
  box-shadow: var(--csd-shadow);
}

.csd-chatbot-input-box {
  background-color: var(--csd-bg-secondary);
  border: 1px solid var(--csd-input-border);
  border-radius: 14px;
  padding: 12px 16px;
  transition: border-color 0.2s;
}

.csd-chatbot-input-box:focus-within {
  border-color: var(--csd-primary);
  box-shadow: 0 0 0 3px var(--csd-primary-light);
}

.csd-chatbot-textarea {
  width: 100% !important;
  background: transparent !important;
  border: none !important;
  outline: none !important;
  resize: none !important;
  font-size: 14px !important;
  color: var(--csd-text) !important;
  padding: 0 !important;
  min-height: 48px !important;
  font-family: inherit !important;
}

.csd-chatbot-bar-bottom {
  display: flex !important;
  justify-content: space-between !important;
  align-items: center !important;
  margin-top: 10px !important;
  padding-top: 10px !important;
  border-top: 1px solid var(--csd-border) !important;
}

.csd-chatbot-actions-left {
  display: flex;
  align-items: center;
  gap: 10px;
}

.csd-attach-btn {
  display: inline-flex !important;
  align-items: center !important;
  gap: 6px !important;
  font-size: 13px !important;
  font-weight: 700 !important;
  color: var(--csd-text-muted) !important;
  cursor: pointer !important;
  padding: 6px 14px !important;
  border-radius: 8px !important;
  background: var(--csd-card-bg) !important;
  border: 1px solid var(--csd-border) !important;
  transition: all 0.2s ease !important;
}

.csd-attach-btn:hover {
  color: var(--csd-primary) !important;
  border-color: var(--csd-primary) !important;
}

.csd-file-chip {
  font-size: 12px !important;
  font-weight: 700 !important;
  background: var(--csd-primary-light) !important;
  color: var(--csd-primary) !important;
  padding: 4px 10px !important;
  border-radius: 12px !important;
}

.csd-send-chat-btn {
  padding: 8px 24px !important;
  font-size: 13px !important;
  font-weight: 700 !important;
  border-radius: 10px !important;
}

/* Forms */
.csd-form-group {
  margin-bottom: 16px;
}

.csd-form-grid-2 {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
}

.csd-label {
  display: block;
  font-size: 13px;
  font-weight: 700;
  margin-bottom: 6px;
  color: var(--csd-text);
}

.csd-input, .csd-select, .csd-textarea {
  width: 100%;
  padding: 11px 14px;
  font-size: 13px;
  border-radius: 8px;
  border: 1px solid var(--csd-input-border);
  background-color: var(--csd-input-bg);
  color: var(--csd-text);
  font-family: inherit;
}

.csd-file-upload-box {
  border: 1px dashed var(--csd-input-border);
  border-radius: 10px;
  padding: 24px;
  text-align: center;
  background-color: var(--csd-bg-secondary);
  cursor: pointer;
}

.csd-file-input {
  display: none;
}

/* Mobile Header & Responsive */
.csd-mobile-header {
  display: none;
  height: 56px;
  background-color: var(--csd-sidebar-bg);
  border-bottom: 1px solid var(--csd-sidebar-border);
  align-items: center;
  padding: 0 16px;
  justify-content: space-between;
  position: sticky;
  top: 0;
  z-index: 40;
  color: var(--csd-sidebar-text);
}

.csd-mobile-menu-btn {
  background: none;
  border: none;
  cursor: pointer;
  display: flex;
  flex-direction: column;
  gap: 4px;
  padding: 6px;
}

.csd-mobile-menu-btn span {
  display: block;
  width: 20px;
  height: 2px;
  background-color: var(--csd-sidebar-text);
  border-radius: 2px;
}

.csd-mobile-brand {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 14px;
  font-weight: 700;
}

/* Alert Boxes */
.csd-alert-success {
  padding: 12px 16px;
  border-radius: 8px;
  font-size: 13px;
  font-weight: 700;
  background-color: var(--csd-green-bg);
  color: var(--csd-green-text);
  border: 1px solid var(--csd-green);
}

.csd-alert-error {
  padding: 12px 16px;
  border-radius: 8px;
  font-size: 13px;
  font-weight: 700;
  background-color: var(--csd-red-bg);
  color: var(--csd-red-text);
  border: 1px solid var(--csd-red);
}

@media (max-width: 1024px) {
  .csd-metrics-grid {
    grid-template-columns: repeat(2, 1fr);
  }
}

@media (max-width: 768px) {
  .csd-app-shell {
    grid-template-columns: 1fr;
  }
  
  .csd-sidebar {
    transform: translateX(-100%);
  }
  
  .csd-sidebar.open {
    transform: translateX(0);
  }
  
  .csd-main-content {
    grid-column: 1;
    padding: 16px;
  }
  
  .csd-mobile-header {
    display: flex;
  }
  
  .csd-chat-bubble-wrap {
    max-width: 88%;
  }

  .csd-candy-ticket-grid {
    grid-template-columns: 1fr !important;
  }
}

/* ───────── SUPPORT CANDY TICKET GRID & RICH EDITOR (IMAGE 1 & 2) ───────── */
.csd-candy-ticket-grid {
  display: grid;
  grid-template-columns: 1fr 300px;
  gap: 24px;
  align-items: start;
}

.csd-candy-main-col {
  display: flex;
  flex-direction: column;
  gap: 24px;
}

.csd-candy-sidebar-col {
  display: flex;
  flex-direction: column;
  gap: 16px;
  position: sticky !important;
  top: 24px !important;
  align-self: start !important;
  height: fit-content !important;
  z-index: 10 !important;
}

/* Support Candy Editor Card (Image 1) */
.csd-candy-editor-card {
  background-color: var(--csd-card-bg);
  border: 1px solid var(--csd-border);
  border-radius: 12px;
  box-shadow: var(--csd-shadow);
  overflow: hidden;
}

.csd-candy-editor-header {
  padding: 12px 18px;
  background-color: var(--csd-bg-secondary);
  border-bottom: 1px solid var(--csd-border);
  font-size: 14px;
  color: var(--csd-text);
}

/* Support Candy Format Toolbar - Modern SaaS UI */
.csd-editor-toolbar {
  display: flex;
  align-items: center;
  gap: 5px;
  padding: 10px 16px;
  background-color: var(--csd-bg-secondary);
  border-bottom: 1.5px solid var(--csd-border);
  flex-wrap: wrap;
  border-radius: 12px 12px 0 0;
}

.csd-tb-select {
  background-color: var(--csd-bg) !important;
  border: 1px solid var(--csd-border) !important;
  color: var(--csd-text) !important;
  padding: 6px 30px 6px 12px !important;
  border-radius: 8px !important;
  font-size: 13px !important;
  font-weight: 600 !important;
  cursor: pointer !important;
  outline: none !important;
  appearance: none !important;
  -webkit-appearance: none !important;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 24 24' fill='none' stroke='%236366f1' stroke-width='2.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='6 9 12 15 18 9'%3E%3C/polyline%3E%3C/svg%3E") !important;
  background-repeat: no-repeat !important;
  background-position: right 10px center !important;
  transition: all 0.2s ease !important;
  box-shadow: 0 1px 3px rgba(0,0,0,0.04) !important;
}

.csd-tb-select:hover,
.csd-tb-select:focus {
  border-color: var(--csd-primary) !important;
  box-shadow: 0 0 0 3px rgba(99, 102, 241, 0.15) !important;
}

.csd-tb-btn {
  background: var(--csd-bg) !important;
  border: 1px solid var(--csd-border) !important;
  color: var(--csd-text) !important;
  padding: 5px 10px !important;
  border-radius: 7px !important;
  font-size: 12.5px !important;
  font-weight: 600 !important;
  cursor: pointer !important;
  display: inline-flex !important;
  align-items: center !important;
  justify-content: center !important;
  min-width: 30px !important;
  height: 32px !important;
  transition: all 0.15s ease !important;
  box-shadow: 0 1px 2px rgba(0,0,0,0.03) !important;
}

.csd-tb-btn:hover {
  background-color: var(--csd-primary-light) !important;
  color: var(--csd-primary) !important;
  border-color: var(--csd-primary-light) !important;
  transform: translateY(-1px);
}

.csd-tb-btn:active {
  transform: translateY(0);
}

.csd-tb-sep {
  height: 20px;
  width: 1px;
  background-color: var(--csd-border);
  margin: 0 6px;
}

/* Editor Body & Textarea */
.csd-editor-body {
  padding: 14px 18px;
}

.csd-candy-textarea,
.csd-candy-editor-content {
  width: 100%;
  min-height: 240px;
  max-height: 700px;
  overflow-y: auto;
  border: 1px solid var(--csd-border);
  border-radius: 8px;
  padding: 14px 16px;
  font-size: 14px;
  line-height: 1.6;
  color: var(--csd-text);
  background-color: var(--csd-bg);
  box-sizing: border-box;
  outline: none;
}

.csd-candy-editor-content[contenteditable="true"]:empty:before {
  content: attr(data-placeholder);
  color: var(--csd-text-muted);
}

.csd-candy-editor-content h1, .csd-chat-box h1 { font-size: 24px !important; font-weight: 800 !important; margin: 12px 0 6px 0 !important; color: var(--csd-text) !important; line-height: 1.3 !important; }
.csd-candy-editor-content h2, .csd-chat-box h2 { font-size: 20px !important; font-weight: 800 !important; margin: 10px 0 6px 0 !important; color: var(--csd-text) !important; line-height: 1.35 !important; }
.csd-candy-editor-content h3, .csd-chat-box h3 { font-size: 17px !important; font-weight: 700 !important; margin: 8px 0 4px 0 !important; color: var(--csd-text) !important; line-height: 1.4 !important; }
.csd-candy-editor-content h4, .csd-chat-box h4 { font-size: 15px !important; font-weight: 700 !important; margin: 6px 0 4px 0 !important; color: var(--csd-text) !important; }
.csd-candy-editor-content h5, .csd-chat-box h5 { font-size: 13.5px !important; font-weight: 700 !important; margin: 6px 0 4px 0 !important; color: var(--csd-text) !important; }
.csd-candy-editor-content h6, .csd-chat-box h6 { font-size: 12px !important; font-weight: 700 !important; margin: 4px 0 2px 0 !important; color: var(--csd-text-muted) !important; text-transform: uppercase !important; }

.csd-candy-editor-content ul {
  padding-left: 24px !important;
  margin: 6px 0 !important;
  list-style-type: disc !important;
}

.csd-candy-editor-content ol {
  padding-left: 24px !important;
  margin: 6px 0 !important;
  list-style-type: decimal !important;
}

.csd-candy-editor-content blockquote {
  border-left: 3px solid var(--csd-primary) !important;
  padding-left: 12px !important;
  margin: 8px 0 !important;
  color: var(--csd-text-muted) !important;
  font-style: italic !important;
}

.csd-candy-textarea:focus,
.csd-candy-editor-content:focus {
  border-color: var(--csd-primary);
  box-shadow: 0 0 0 3px rgba(79, 70, 229, 0.1);
}

/* CC & BCC Fields */
.csd-candy-recipients-box {
  padding: 0 18px 14px 18px;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.csd-candy-input {
  width: 100%;
  padding: 8px 14px;
  border: 1px solid var(--csd-border);
  border-radius: 6px;
  font-size: 13px;
  color: var(--csd-text);
  background-color: var(--csd-bg);
  box-sizing: border-box;
  outline: none;
}

.csd-candy-input:focus {
  border-color: var(--csd-primary);
}

/* Editor Footer */
.csd-candy-editor-footer {
  padding: 12px 18px;
  background-color: var(--csd-bg-secondary);
  border-top: 1px solid var(--csd-border);
  display: flex;
  justify-content: space-between;
  align-items: center;
  flex-wrap: wrap;
  gap: 12px;
}

.csd-candy-footer-left {
  display: flex;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
}

.csd-candy-attach-label {
  font-size: 13px;
  font-weight: 600;
  color: var(--csd-primary);
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 4px;
}

.csd-candy-attach-label:hover {
  text-decoration: underline;
}

.csd-file-chips-wrap {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
}

.csd-file-chip {
  background-color: var(--csd-primary-light);
  color: var(--csd-primary);
  padding: 3px 8px;
  border-radius: 12px;
  font-size: 11px;
  font-weight: 700;
}

/* Multiple Attachments List in Messages */
.csd-attachments-list {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 8px;
}

/* Sidebar Cards (Image 2) */
.csd-candy-card {
  background-color: var(--csd-card-bg);
  border: 1px solid var(--csd-border);
  border-radius: 12px;
  padding: 16px 18px;
  box-shadow: var(--csd-shadow);
}

.csd-candy-card-title {
  font-size: 13px;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--csd-text-muted);
  margin: 0 0 12px 0;
  border-bottom: 1px solid var(--csd-border);
  padding-bottom: 6px;
}

.csd-candy-detail-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  font-size: 13px;
  padding: 6px 0;
  border-bottom: 1px dashed var(--csd-border);
}

.csd-candy-detail-row:last-child {
  border-bottom: none;
}

.csd-candy-user-row {
  display: flex;
  align-items: center;
  gap: 12px;
}

/* Beautiful Customer Profile Card */
.csd-customer-sidebar-card {
  background: linear-gradient(135deg, var(--csd-card-bg) 0%, var(--csd-bg-secondary) 100%) !important;
}

.csd-customer-hero {
  display: flex;
  align-items: flex-start;
  gap: 14px;
}

.csd-customer-avatar-wrap img {
  width: 48px !important;
  height: 48px !important;
  border-radius: 12px !important;
  box-shadow: 0 4px 12px rgba(79, 70, 229, 0.15) !important;
  border: 2px solid var(--csd-card-bg) !important;
}

.csd-customer-info {
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.csd-customer-display-name {
  font-size: 15px !important;
  font-weight: 800 !important;
  margin: 0 !important;
  color: var(--csd-text) !important;
  letter-spacing: -0.2px;
}

.csd-customer-email-chip {
  font-size: 12px;
  color: var(--csd-text-muted);
  word-break: break-all;
  font-weight: 500;
}

.csd-customer-badge {
  display: inline-flex;
  align-items: center;
  width: fit-content;
  margin-top: 4px;
  background-color: var(--csd-primary-light);
  color: var(--csd-primary);
  padding: 3px 10px;
  border-radius: 12px;
  font-size: 11px;
  font-weight: 700;
}

.csd-ticket-badge-lg {
  background-color: var(--csd-primary-light);
  color: var(--csd-primary);
  padding: 4px 10px;
  border-radius: 8px;
  font-weight: 800;
  font-size: 12px;
  font-family: monospace;
}

/* Elegant Ticket Header Card */
.csd-ticket-top-header-card {
  background-color: var(--csd-card-bg);
  border: 1px solid var(--csd-border);
  border-radius: 14px;
  padding: 18px 24px;
  margin-bottom: 24px;
  display: flex;
  justify-content: space-between;
  align-items: center;
  box-shadow: var(--csd-shadow);
  flex-wrap: wrap;
  gap: 16px;
}

.csd-ticket-header-left {
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.csd-ticket-title-row {
  display: flex;
  align-items: center;
  gap: 10px;
}

.csd-ticket-number-tag {
  background-color: var(--csd-primary-light);
  color: var(--csd-primary);
  font-weight: 800;
  font-size: 15px;
  padding: 4px 10px;
  border-radius: 8px;
  letter-spacing: -0.2px;
}

.csd-ticket-main-title {
  font-size: 20px !important;
  font-weight: 800 !important;
  margin: 0 !important;
  color: var(--csd-text) !important;
  letter-spacing: -0.4px;
}

.csd-ticket-meta-subtitle {
  font-size: 13px;
  color: var(--csd-text-muted);
  margin: 0;
}

.csd-ticket-header-right {
  display: flex;
  align-items: center;
  gap: 12px;
}

.csd-ticket-header-right a.csd-btn-ghost {
  background-color: var(--csd-bg-secondary) !important;
  color: var(--csd-text) !important;
  border: 1px solid var(--csd-border) !important;
  padding: 8px 18px !important;
  border-radius: 20px !important;
  font-size: 13px !important;
  font-weight: 700 !important;
  text-decoration: none !important;
  display: inline-flex !important;
  align-items: center !important;
  gap: 6px !important;
  transition: all 0.2s ease !important;
  box-shadow: none !important;
}

.csd-ticket-header-right a.csd-btn-ghost:hover {
  background-color: var(--csd-primary-light) !important;
  color: var(--csd-primary) !important;
  border-color: var(--csd-primary) !important;
  text-decoration: none !important;
}

/* Unified Merged Chat Card */
.csd-unified-chat-card {
  background-color: var(--csd-card-bg);
  border: 1px solid var(--csd-border);
  border-radius: 16px;
  box-shadow: var(--csd-shadow);
  overflow: hidden;
  display: flex;
  flex-direction: column;
}

.csd-unified-chat-header {
  padding: 14px 20px;
  background-color: var(--csd-bg-secondary);
  border-bottom: 1px solid var(--csd-border);
  font-size: 14px;
  font-weight: 700;
  color: var(--csd-text);
}

.csd-unified-chat-card .csd-chatbot-wrapper {
  gap: 0 !important;
}

.csd-unified-chat-card .csd-chatbot-messages {
  background-color: transparent !important;
  border: none !important;
  box-shadow: none !important;
  border-radius: 0 !important;
  max-height: 650px;
  overflow-y: auto;
  padding: 20px 24px;
}

.csd-unified-chat-divider {
  height: 1px;
  background-color: var(--csd-border);
  width: 100%;
}

.csd-unified-composer-section {
  padding: 0;
  background-color: var(--csd-card-bg);
}

/* Profile Button in Sidebar */
.csd-profile-btn {
  background: transparent !important;
  border: 1px solid var(--csd-border) !important;
  color: var(--csd-text) !important;
  padding: 6px 10px !important;
  border-radius: 8px !important;
  font-size: 13px !important;
  cursor: pointer !important;
  display: inline-flex !important;
  align-items: center !important;
  justify-content: center !important;
  transition: all 0.2s ease !important;
}

.csd-profile-btn:hover {
  background-color: var(--csd-primary-light) !important;
  color: var(--csd-primary) !important;
  border-color: var(--csd-primary-light) !important;
}

/* Profile Settings Modal Backdrop & Dialog */
.csd-modal-backdrop {
  position: fixed !important;
  top: 0 !important;
  left: 0 !important;
  right: 0 !important;
  bottom: 0 !important;
  background-color: rgba(15, 23, 42, 0.75) !important;
  backdrop-filter: blur(4px) !important;
  z-index: 999999 !important;
  display: none;
  align-items: center !important;
  justify-content: center !important;
  padding: 20px !important;
}

.csd-modal-backdrop.csd-show {
  display: flex !important;
}

.csd-modal-dialog {
  background-color: var(--csd-card-bg);
  border: 1px solid var(--csd-border);
  border-radius: 16px;
  width: 520px;
  max-width: 100%;
  box-shadow: 0 20px 40px rgba(0, 0, 0, 0.2);
  padding: 24px 28px;
  max-height: 90vh;
  overflow-y: auto;
  color: var(--csd-text);
}

.csd-modal-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 20px;
  padding-bottom: 12px;
  border-bottom: 1px solid var(--csd-border);
}

.csd-modal-header h3 {
  font-size: 18px;
  font-weight: 800;
  margin: 0;
  color: var(--csd-text);
}

.csd-modal-close {
  background: transparent;
  border: none;
  font-size: 22px;
  color: var(--csd-text-muted);
  cursor: pointer;
}

.csd-modal-close:hover {
  color: var(--csd-danger);
}

.csd-profile-field-card {
  background-color: var(--csd-bg-secondary);
  border: 1px solid var(--csd-border);
  border-radius: 10px;
  padding: 14px 16px;
  margin-bottom: 16px;
}

.csd-avatar-edit-wrap {
  display: flex;
  align-items: center;
  gap: 16px;
  margin-top: 6px;
}

.csd-avatar-preview-box img {
  width: 54px !important;
  height: 54px !important;
  border-radius: 50% !important;
  object-fit: cover !important;
  border: 2px solid var(--csd-primary) !important;
}

.csd-locked-notice {
  display: inline-block;
  font-size: 11px;
  font-weight: 700;
  color: var(--csd-amber-text);
  background-color: var(--csd-amber-bg);
  padding: 3px 8px;
  border-radius: 10px;
  margin-top: 4px;
}

/* Clean Right Sidebar Panel Card (Matching User Reference Image) */
.csd-sidebar-panel-card {
  background-color: var(--csd-card-bg);
  border: 1px solid var(--csd-border);
  border-radius: 16px;
  padding: 20px 22px;
  box-shadow: var(--csd-shadow);
  display: flex;
  flex-direction: column;
}

.csd-sidebar-section {
  display: flex;
  flex-direction: column;
}

.csd-sidebar-section-title {
  font-size: 11px !important;
  font-weight: 800 !important;
  letter-spacing: 0.8px !important;
  color: var(--csd-text-muted) !important;
  text-transform: uppercase !important;
  margin: 0 0 12px 0 !important;
}

.csd-sidebar-divider {
  height: 1px;
  background-color: var(--csd-border);
  margin: 18px 0;
  width: 100%;
}

.csd-sidebar-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 12px;
  font-size: 13px;
}

.csd-sidebar-row:last-child {
  margin-bottom: 0;
}

.csd-sidebar-label {
  color: var(--csd-text-muted);
  font-weight: 500;
}

.csd-sidebar-val-bold {
  font-weight: 700;
  color: var(--csd-text);
}

.csd-cat-pill {
  background-color: var(--csd-primary-light) !important;
  color: var(--csd-primary) !important;
  font-weight: 700 !important;
  padding: 3px 12px !important;
  border-radius: 12px !important;
  font-size: 11px !important;
}

.csd-sidebar-status-select {
  width: 100%;
  padding: 9px 36px 9px 14px !important;
  border-radius: 12px;
  border: 1.5px solid var(--csd-primary);
  background-color: var(--csd-card-bg);
  color: var(--csd-text);
  font-weight: 600;
  font-size: 13px;
  outline: none;
  cursor: pointer;
  appearance: none;
  -webkit-appearance: none;
  -moz-appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 24 24' fill='none' stroke='%234f46e5' stroke-width='2.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpolyline points='6 9 12 15 18 9'%3E%3C/polyline%3E%3C/svg%3E") !important;
  background-repeat: no-repeat !important;
  background-position: right 14px center !important;
}

.csd-resp-waiting-client {
  background-color: var(--csd-amber-bg) !important;
  color: var(--csd-amber-text) !important;
  border: 1px solid var(--csd-amber) !important;
  font-weight: 700 !important;
  padding: 4px 10px !important;
  border-radius: 10px !important;
  font-size: 11px !important;
}

.csd-resp-waiting-team {
  background-color: var(--csd-primary-light) !important;
  color: var(--csd-primary) !important;
  border: 1px solid var(--csd-primary) !important;
  font-weight: 700 !important;
  padding: 4px 10px !important;
  border-radius: 10px !important;
  font-size: 11px !important;
}

/* Modern File Attachment Cards UI with Live Individual Upload Progress Bars */
.csd-attachment-queue {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  width: 100%;
  margin-top: 6px;
}

.csd-file-card {
  background-color: var(--csd-bg);
  border: 1.5px solid var(--csd-border);
  border-radius: 12px;
  padding: 10px 14px;
  display: flex;
  flex-direction: column;
  gap: 6px;
  min-width: 210px;
  max-width: 280px;
  box-shadow: 0 2px 8px rgba(15, 23, 42, 0.04);
  position: relative;
  transition: all 0.2s ease;
}

.csd-file-card:hover {
  border-color: var(--csd-primary);
  box-shadow: 0 4px 12px rgba(79, 70, 229, 0.12);
}

.csd-file-card-top {
  display: flex;
  align-items: center;
  gap: 10px;
  width: 100%;
}

.csd-file-icon-box {
  width: 36px;
  height: 36px;
  border-radius: 10px;
  background-color: var(--csd-primary-light);
  color: var(--csd-primary);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 18px;
  flex-shrink: 0;
}

.csd-file-info {
  display: flex;
  flex-direction: column;
  gap: 2px;
  flex-grow: 1;
  min-width: 0;
}

.csd-file-name {
  font-size: 12.5px;
  font-weight: 700;
  color: var(--csd-text);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.csd-file-size {
  font-size: 11px;
  color: var(--csd-text-muted);
}

.csd-file-remove-btn {
  background: transparent;
  border: none;
  color: var(--csd-text-muted);
  font-size: 16px;
  cursor: pointer;
  padding: 2px 6px;
  border-radius: 50%;
  line-height: 1;
  transition: all 0.2s ease;
  flex-shrink: 0;
}

.csd-file-remove-btn:hover {
  color: #ef4444;
  background-color: rgba(239, 68, 68, 0.15);
}

/* Individual File Progress Bar */
.csd-file-progress-container {
  width: 100%;
  height: 5px;
  background-color: var(--csd-border);
  border-radius: 3px;
  overflow: hidden;
}

.csd-file-progress-bar {
  height: 100%;
  width: 0%;
  background: linear-gradient(90deg, #6366f1, #4f46e5);
  border-radius: 3px;
  transition: width 0.1s linear;
}

.csd-file-status-badge {
  font-size: 11px;
  font-weight: 700;
  color: #059669;
  display: flex;
  align-items: center;
  gap: 4px;
}

/* Customer Card inside Sidebar */
.csd-customer-card {
  background-color: var(--csd-bg-secondary);
  border: 1px solid var(--csd-border);
  border-radius: 14px;
  padding: 14px 16px;
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.csd-customer-hero-row {
  display: flex;
  align-items: center;
  gap: 12px;
}

.csd-customer-avatar-box img {
  width: 42px !important;
  height: 42px !important;
  border-radius: 50% !important;
  object-fit: cover !important;
}

.csd-customer-text-col {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.csd-customer-name {
  font-size: 14px;
  font-weight: 800;
  color: var(--csd-text);
}

.csd-customer-email {
  font-size: 11px;
  color: var(--csd-text-muted);
  word-break: break-all;
}

.csd-verified-client-badge {
  background-color: var(--csd-green-bg);
  color: var(--csd-green-text);
  border: 1px solid var(--csd-green);
  padding: 4px 10px;
  border-radius: 12px;
  font-size: 10.5px;
  font-weight: 800;
  letter-spacing: 0.3px;
  display: inline-flex;
  align-items: center;
  width: fit-content;
}

/* Scrollable Shared Emails Container (Max 5 rows before scroll) */
.csd-shared-emails-scroll-container {
  display: flex;
  flex-direction: column;
  gap: 6px;
  max-height: 205px;
  overflow-y: auto;
  padding-right: 4px;
}

.csd-email-input-row {
  display: flex;
  align-items: center;
  gap: 6px;
}

.csd-email-input-row .csd-shared-email-item {
  font-size: 12px !important;
  padding: 6px 10px !important;
  border-radius: 8px !important;
  flex-grow: 1;
}

.csd-modal-close,
button.csd-modal-close,
.csd-remove-email-row-btn,
button.csd-remove-email-row-btn {
  background: var(--csd-bg-secondary) !important;
  color: var(--csd-text-muted) !important;
  border: 1px solid var(--csd-border) !important;
  border-radius: 50% !important;
  width: 30px !important;
  height: 30px !important;
  min-width: 30px !important;
  min-height: 30px !important;
  display: inline-flex !important;
  align-items: center !important;
  justify-content: center !important;
  font-size: 16px !important;
  line-height: 1 !important;
  cursor: pointer !important;
  transition: all 0.2s ease !important;
  box-shadow: none !important;
  padding: 0 !important;
  outline: none !important;
}

.csd-modal-close:hover,
button.csd-modal-close:hover,
.csd-remove-email-row-btn:hover,
button.csd-remove-email-row-btn:hover {
  background-color: #fef2f2 !important;
  color: #ef4444 !important;
  border-color: #fca5a5 !important;
}

/* Sent Message Attachment Grid Cards */
.csd-msg-attachments-grid {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 10px;
}

.csd-msg-att-img-card {
  border-radius: 10px;
  overflow: hidden;
  border: 1px solid var(--csd-border);
  max-width: 220px;
  position: relative;
  background-color: var(--csd-bg-secondary);
  transition: transform 0.2s ease, box-shadow 0.2s ease;
}

.csd-msg-att-img-card:hover {
  transform: translateY(-2px);
  box-shadow: 0 4px 12px rgba(0,0,0,0.1);
}

.csd-msg-att-img-card img {
  display: block;
  max-width: 100%;
  height: auto;
  max-height: 160px;
  object-fit: cover;
}

.csd-msg-att-file-card {
  display: flex;
  align-items: center;
  gap: 10px;
  background-color: var(--csd-card-bg);
  border: 1px solid var(--csd-border);
  border-radius: 10px;
  padding: 8px 12px;
  font-size: 12px;
  max-width: 280px;
  box-shadow: 0 2px 6px rgba(0,0,0,0.03);
  transition: border-color 0.2s ease, box-shadow 0.2s ease;
}

.csd-msg-att-file-card:hover {
  border-color: var(--csd-primary);
  box-shadow: 0 4px 10px rgba(79, 70, 229, 0.1);
}

.csd-msg-att-icon {
  font-size: 18px;
  flex-shrink: 0;
}

.csd-msg-att-info {
  flex-grow: 1;
  overflow: hidden;
}

.csd-msg-att-name {
  font-weight: 700;
  color: var(--csd-text);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  display: block;
}

.csd-msg-att-dl-btn {
  color: var(--csd-primary) !important;
  text-decoration: none !important;
  font-size: 14px;
  flex-shrink: 0;
  padding: 4px;
  border-radius: 6px;
  transition: background-color 0.2s;
}

.csd-msg-att-dl-btn:hover {
  background-color: var(--csd-primary-light);
}

/* SaaS Toggle Switch */
.csd-toggle-switch {
  position: relative;
  display: inline-block;
  width: 38px;
  height: 20px;
}

.csd-toggle-switch input {
  opacity: 0;
  width: 0;
  height: 0;
}

.csd-toggle-slider {
  position: absolute;
  cursor: pointer;
  top: 0; left: 0; right: 0; bottom: 0;
  background-color: var(--csd-border);
  transition: .2s ease;
  border-radius: 20px;
}

.csd-toggle-slider:before {
  position: absolute;
  content: "";
  height: 14px;
  width: 14px;
  left: 3px;
  bottom: 3px;
  background-color: white;
  transition: .2s ease;
  border-radius: 50%;
}

.csd-toggle-switch input:checked + .csd-toggle-slider {
  background-color: var(--csd-primary);
}

.csd-toggle-switch input:checked + .csd-toggle-slider:before {
  transform: translateX(18px);
}

/* Modern Attach Files Pill Button */
.csd-attach-btn-pill {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  background-color: var(--csd-bg-secondary);
  color: var(--csd-text);
  border: 1.5px solid var(--csd-border);
  padding: 8px 16px;
  border-radius: 20px;
  font-size: 12.5px;
  font-weight: 700;
  cursor: pointer;
  transition: all 0.2s ease;
  box-shadow: 0 2px 6px rgba(0,0,0,0.03);
}

.csd-attach-btn-pill:hover {
  border-color: var(--csd-primary);
  background-color: var(--csd-primary-light);
  color: var(--csd-primary);
  transform: translateY(-1px);
  box-shadow: 0 4px 10px rgba(79, 70, 229, 0.12);

/* Single Ticket Grid & Sidebar Expansion */
.csd-candy-ticket-grid {
  display: flex !important;
  gap: 20px !important;
  align-items: flex-start !important;
}

.csd-candy-main-col {
  flex: 1 1 0% !important;
  min-width: 0 !important;
}

.csd-candy-sidebar-col {
  width: 340px !important;
  flex: 0 0 340px !important;
}

@media (max-width: 1024px) {
  .csd-candy-ticket-grid {
    flex-direction: column !important;
  }
  .csd-candy-sidebar-col {
    width: 100% !important;
    flex: 1 1 100% !important;
  }
}

/* ═════════════════════════════════════════════════════════════════════════ */
/* ULTIMATE HIGH-SPECIFICITY OVERRIDE FOR ALL CROSS / REMOVE / CLOSE BUTTONS */
/* ═════════════════════════════════════════════════════════════════════════ */
html body .csd-modal-close,
html body button.csd-modal-close,
html body .csd-remove-email-row-btn,
html body button.csd-remove-email-row-btn,
html body #csd-profile-modal .csd-modal-close,
html body .csd-shared-emails-wrap .csd-remove-email-row-btn {
  background: var(--csd-bg-secondary) !important;
  color: var(--csd-text-muted) !important;
  border: 1px solid var(--csd-border) !important;
  border-radius: 50% !important;
  width: 28px !important;
  height: 28px !important;
  min-width: 28px !important;
  min-height: 28px !important;
  max-width: 28px !important;
  max-height: 28px !important;
  display: inline-flex !important;
  align-items: center !important;
  justify-content: center !important;
  font-size: 16px !important;
  font-weight: 400 !important;
  line-height: 1 !important;
  cursor: pointer !important;
  transition: all 0.2s ease !important;
  box-shadow: none !important;
  padding: 0 !important;
  margin: 0 !important;
  outline: none !important;
  box-sizing: border-box !important;
}

html body .csd-modal-close:hover,
html body button.csd-modal-close:hover,
html body .csd-remove-email-row-btn:hover,
html body button.csd-remove-email-row-btn:hover,
html body #csd-profile-modal .csd-modal-close:hover,
html body .csd-shared-emails-wrap .csd-remove-email-row-btn:hover {
  background-color: #fef2f2 !important;
  color: #ef4444 !important;
  border-color: #fca5a5 !important;
}

/* ═════════════════════════════════════════════════════════════════════════ */
/* HOSTING & THEME ISOLATION SAFEGUARDS (cPanel / Avada / Divi / Elementor)  */
/* ═════════════════════════════════════════════════════════════════════════ */
html body .csd-btn,
html body button.csd-btn,
html body a.csd-btn {
  box-sizing: border-box !important;
  font-family: 'Inter', system-ui, -apple-system, sans-serif !important;
  line-height: 1.4 !important;
  text-transform: none !important;
  letter-spacing: normal !important;
  text-shadow: none !important;
}

html body .csd-btn-primary,
html body button.csd-btn-primary,
html body a.csd-btn-primary {
  background: linear-gradient(135deg, #6366f1, #4f46e5) !important;
  color: #ffffff !important;
  border: 1px solid #4f46e5 !important;
  box-shadow: 0 4px 12px rgba(79, 70, 229, 0.25) !important;
}

html body .csd-btn-primary:hover,
html body button.csd-btn-primary:hover,
html body a.csd-btn-primary:hover {
  background: linear-gradient(135deg, #4f46e5, #4338ca) !important;
  color: #ffffff !important;
  border-color: #4338ca !important;
}

html body .csd-attach-btn-pill {
  box-sizing: border-box !important;
  box-shadow: none !important;
  text-decoration: none !important;
}

html body input.csd-input,
html body select.csd-select,
html body textarea.csd-textarea {
  box-sizing: border-box !important;
  font-family: 'Inter', system-ui, -apple-system, sans-serif !important;
  font-size: 13px !important;
  text-transform: none !important;
}